Contact Scalewidth
Reach our enterprise team for cloud infrastructure, SaaS platforms, AI orchestration, and security solutions.
General Inquiries
For general questions about Scalewidth's services, products, and capabilities:
New Delhi, India
Sales Inquiries
For pricing, enterprise agreements, and infrastructure sales:
Technical Support
For platform support, incident reporting, and account management:
Security Reports
To report security vulnerabilities or incidents:
Legal & Privacy
For privacy, legal, and compliance inquiries:
Secure Communication
For sensitive communications, please use encrypted channels. We accept PGP-encrypted emails for security and vulnerability reports. Contact our security team to obtain our current PGP key.
For data subject requests under GDPR or CCPA, we recommend using our Data Request Portal for secure submission and tracking.
Response Time Commitments
Scalewidth is committed to timely responses across all channels:
- P1 (Critical Outage): Initial response within 1 hour, 24/7
- P2 (Major Issue): Initial response within 4 hours during business hours
- P3 (Minor Issue): Initial response within 24 hours
- Sales & General: Response within 12-24 hours
- Data Subject Requests: Acknowledgement within 10 business days